The Membership Agreement: please read carefully!
- Community Seafood operates year-round, and shares can be purchased at any time. You must sign up and we must receive your payment six days before your first desired pickup date. For example, for a first share pickup on Wednesday, sign up by Thursday the week before at midnight. We will deliver local seafood to your pickup location every week, unless we notify you that supply is limited, or that we are canceling that week’s share due to a major holiday or other circumstance.
- When you sign up, you choose a single pick-up location. We’re constantly expanding, and new pickup locations are established on a monthly basis. Be sure to check back with us to find the most convenient location for you. To better accommodate your schedule, pickup locations can be changed with enough advanced notice through your membership account.
- It is your responsibility to pick up your weekly/biweekly share of seafood from your chosen pickup location during the designated time frame. Community Seafood does not coordinate nor allow after hours pickups. Due to their perishable nature, if you do not pick up your share within the distribution time frame, it will be donated to an interested party.
- If you are unable to pick up your share, please make arrangements with someone else to pick it up for you. These substitutions can be made without notification.
- If you know you will be unable to pickup your share four days prior to your pickup, you may set a delivery hold on your subscription through your membership account. By placing a hold, funds for that pickup will not be deducted from your account balance.
- Shares will be delivered in accordance with state and federal regulations. Your seafood will be kept at a safe temperature until you arrive. Some species will stay fresh longer than others, so please read your weekly newsletter for any special handling instructions.
- It is important to keep your seafood cold! We will provide the seafood and ice. At your pick-up, we encourage you to bring your own cooler. This is in an effort to reduce the waste of single-use plastic bags and keep your seafood at a safe temperature until you cook it.
- We strongly recommend you refrigerate your seafood as soon as possible after pick up. We are not responsible for the safety of your seafood once it is in your possession.
- The composition of each week’s share will vary depending on seasonal availability and weather conditions. We cannot guarantee the delivery of specific seafood products at specific times. Please note, we cannot guarantee that every fillet is 100% boneless.
- Fishing is inherently unpredictable, and we are committed to local sourcing. If weather or other conditions prevent our fishermen suppliers from catching marketable product, we will notify you and your account will not be charged for the value of the missed share.
- Community Seafood uses a web-based software program called Farmigo to process and manage our memberships. On Farmigo you will create a unique account, be able to track and make payments, and modify your subscription in a few easy steps! When you make a purchase, you commit to a set amount up-front. We do this for consistency – we need to know how many members to buy fish for. As an Community Seafood member, you agree to pay your account in a timely manner and keep your membership account information up to date.
- We accept payment via ACH / electronic check (our preferred method), credit cards, and paypal. All of these options are available as part of a recurring payment plan. You will automatically be charged whenever your account level reaches $0. For example, if you initially pay $200, you will be charged an additional $200 when your account balance reaches $0 (usually at midnight following the last delivery). This will ensure that your account is paid in a timely fashion so that you never miss a delivery. It is the member’s responsibility to contact us by email or phone ([email protected] or 805-705-4640) in advance if for some reason they do not want this payment to occur.
- You can cancel your subscription at any time. If you have a remaining balance on your account, we will provide a 50% refund of that balance.
- Your weekly share of fish will not be delivered if you do not have funds in your Farmigo account to cover the price of that week’s share. If we do not receive a timely payment from you, you will receive an email letting you know that your service has been suspended. If you make a payment after this time, you need to wait for email notification of your next delivery. Restarting is as easy as joining – just follow the same link. As with new memberships, restarting your CSF delivery requires six days for processing. You will always receive an email alerting you if fish will be delivered to you that week. If you do not receive any fish, there will be no charge for delivery that week.
- By becoming a member of Community Seafood, you make a commitment to a certain number of share deliveries. We understand that circumstances may arise that prevent you from completing your commitment. If you believe you have a special circumstance that prevents you from fulfilling your commitment, please contact us at [email protected] or 805-705-4640 (for the greater Santa Barbara area) or [email protected] or 858-349-7844 (for the greater LA area). You can receive up to a 50% refund on your remaining account balance. Decisions regarding refunds will be made on an individual basis.
